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Shipping & Returns

Merchandise must be returned within 30 days of purchase. Footwear should be tested and tried on carpeted surfaces only. The shoes must not show any visible signs of wear and should be returned in the original packaging. Accessories and shoe care must be unopened and unworn.

Florsheim offers FREE UPS returns on all regularly priced merchandise (excludes products purchased from the clearance category that are marked down on-site). Please go to http://www.florsheim.com/shop/returns.html and fill out all of the required information to print out your UPS return label.

If your order does not qualify for free returns, you are responsible for shipping your merchandise to our returns department. For your protection, we recommend obtaining a tracking number and/or insurance from the Post Office, UPS, or whatever means you choose to return your merchandise. Return to the address below:

Weyco Group, Inc.
Dock 24
Attention Internet Sales
333 W Estabrook Blvd
Glendale, WI 53212


EXCHANGES
Please clearly indicate the size, style and color of the merchandise that you would prefer on your original packing slip. Enclose the packing slip with your carton. We will provide FREE outbound shipping for the new item.
For exchanges of regularly priced merchandise (excludes products purchased from the clearance category), please go to http://www.florsheim.com/shop/returns.html and fill out all of the required information to print out your UPS return label.

REFUNDS
If you meet the return policy requirements, you will then be credited the purchase price of the shoes. You will receive an email to confirm your refund. Shipping charges are non-refundable. Florsheim Shoe Shops cannot accept returns of merchandise purchased from Florsheim.com. If further assistance is needed or if you have questions please contact our customer service department by phone at (866) 454-0449 or by email at internet.orders@florsheim.com.

DEFECTIVE MERCHANDISE / SHIPPING ERRORS
Please contact internet.orders@florsheim.com or dial 866-454-0449 for return instructions.

SHIPPING POLICY

Orders will usually ship within 2-3 business days. Orders placed on Friday, Saturday, Sunday and Holidays are not processed until the following business day.
An automated e-mail will be sent when your order is shipped and your funds are captured. If we do not have a product in stock, you will receive an email with any backorder or cancellation information.

FREE Standard Shipping on Orders of $100.00 or More

Standard (Ground) shipping via UPS ground or UPS SurePost is available within the Contiguous United States (lower 48 states). Actual shipping time is 3-8 business days. UPS does not deliver to Post Office Boxes.
Saturday delivery is not available.
*We will not accept orders shipping to forwarding companies.

$8.00 Standard Shipping on Orders less than $100.00 Standard (Ground) shipping via UPS ground or UPS SurePost is available within the Contiguous United States (lower 48 states). Actual shipping time is 3-8 business days. UPS does not deliver to Post Office Boxes.
Saturday delivery is not available.
Any orders shipping to Alaska, Hawaii or Puerto Rico, regardless of purchase amount, will be $22.00. Military addresses will be shipped the following business day via United States Postal Service with a signature delivery confirmation.

$16.00 UPS 2nd Day Delivery 2nd Day shipping via UPS 2 business day service is available within the Contiguous United States (lower 48 states), for orders placed on business days before 11:30 am C.S.T. Orders placed past 11:30am will be shipped the following business day. Orders placed on any National Holiday will be shipped the next business day. We do not deliver on Saturdays. 2nd Day is NOT available to Alaska, Hawaii, Puerto Rico and Military Addresses.

$25.00 UPS Next Day Delivery Next Day shipping via UPS next business day is available within the Contiguous United States (lower 48 states), for orders placed on business days before 11:30 am C.S.T. Orders placed past 11:30 am will be shipped the following business day. Orders placed on any National Holiday will be shipped the next business day. We do not deliver on Saturdays. Next day service is NOT available to Alaska, Hawaii, Puerto Rico and Military Addresses.
FREE Shipping & FREE Returns!*