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FLORSHEIM PRIVACY POLICY


Privacy Policy Last Updated: 12/21/2022

Florsheim respects your privacy and understands the importance of protecting your Personal Information.

In this Privacy Policy we describe (1) the categories of Personal Information we collect, (2) the sources of that Personal Information, (3) the purposes for which we collect Personal Information, (4) the categories of third parties with which we share Personal Information, (5) how we use digital advertisements and analytic tools, (6) how we secure Personal Information and (7) how you can exercise certain choices and rights regarding your Personal Information.

FLORSHEIM RESERVES THE RIGHT TO MODIFY THIS PRIVACY POLICY AT ANY TIME. ALL CHANGES WILL BE EFFECTIVE IMMEDIATELY UPON POSTING TO OUR WEBSITE (“SITE”). MATERIAL CHANGES WILL BE CONSPICUOUSLY POSTED ON OUR SITE OR OTHERWISE COMMUNICATED TO YOU.

IF YOU ARE A CALIFORNIA OR VIRGINIA RESIDENT, PLEASE SEE YOUR CALIFORNIA AND VIRGINIA PRIVACY RIGHTS SECTION AT THE BOTTOM OF THIS PRIVACY POLICY FOR ADDITIONAL TERMS THAT MAY APPLY TO YOU.


1. CATEGORIES OF PERSONAL INFORMATION WE COLLECT

We collect Personal Information (also referred to as “personal data”) from consumers in operating our Company. Personal Information means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household (“Personal Information”). Personal Information does not include publicly available information, de-identified, or aggregated information that does not include personal identifiers.

We collect the following categories of Personal Information and have provided examples of the types of Personal Information collected under each category and how long we retain that information in the chart below. Our retention periods vary based upon the need to provide customer service, to operate our business and maintain business records, including for legal reporting requirements, legal obligations, and contractual obligations.

Category Examples Retention Period
Contact Information and Identifiers Name, email address, IP address, mailing address, billing address, shipping address, telephone number, account user ID or account password, and name of a gift card recipient. We retain this information for so long as you maintain an account with us; while we keep a business relationship with you; and for so long as required for any other business or legal purpose.
Commercial Information Purchases and purchasing history, shopping cart and shopping cart history, type of product, and product attributes such as shoe size. Same as above.
Internet Activity Electronic device identifiers, hardware information, operating system version, browser type and version, browser language, media access control (MAC), screen resolution, cookie information, search history on our website, access times, and referring website URLs, and IP address. Same as above.
Professional or Employment Related Information Information you submit when you apply for a job or provide to us for your employment. As required by law.
Education Information Information you submit when you apply for a job or provide to us for your employment. As required by law.
Inferences Likelihood to purchase additional products based upon past purchases. We retain this information for so long as you maintain an account with us; while we keep a business relationship with you; and for so long as required for any other business or legal purpose.

2. SOURCES OF PERSONAL INFORMATION WE COLLECT

We collect Personal Information (i) you provide to us, (ii) that is collected automatically using technology, and (iii) from third party sources.

INFORMATION YOU PROVIDE TO US.

We collect Personal Information you provide to us in the following ways:

  • Orders. When you place an Order or when we process a return.
  • Communications. When you communicate with us, including by e-mail, regular mail, texting or phone.
  • Offers and Promotions. When you sign up for previews, offers, discounts, promotions and other electronic communications regarding our products.
  • Ratings and Feedback. When you provide ratings and feedback regarding our products or the Site.
  • Site Visits: When you provide us information directly when you visit and use our Site.
  • Sweepstakes. When you enter a sweepstakes, contest, or other promotion.
  • Gift Cards. When you purchase a gift card through the Site, we collect any messages and other information that you may provide, such as the name and address of the gift card recipient. Gift card purchases are subject to the terms of our gift card program.

INFORMATION WE COLLECT AUTOMATICALLY.

Types of Information Collected Technology. We use technology to collect certain information automatically when you visit our Site. We may collect information pertaining to you, the Site pages you visit, and the equipment, software, and communication methods you use to access the Internet and our Site. Most of the information we collect does not contain Personal Information, except for your IP address. We do not use this information to identify or contact individual users.

Use of Cookies. We use cookies, web beacons, pixel tags and other tracking technologies (collectively “Cookies”) on our Site to automatically collect information. A cookie is a small text file that our Site saves onto your computer or device when you use the Site. A Cookie can either be a “session” Cookie or a “persistent” Cookie. Session Cookies exist only for so long as you are visiting the Site and are typically deleted when you exit your web browser. Each time you visit a site that has implemented a persistent Cookie, the persistent Cookie is renewed, and that Cookie will remain active until its predetermined expiration date. You can manually delete persistent Cookies through your browser settings.

Use of Cookies by Others. Our service providers or other third parties may use Cookies and other tracking technologies to track Site visitors across the Internet in order to understand how you get to the Site. We do not have access or control over these Cookies placed by service providers or other third parties. The Privacy Policy of each such service provider or third party applies to the use of their cookies and describes how they use the information they collect by placing third party cookies. This Policy does not cover the use of Cookies placed by others.

INFORMATION WE COLLECT FROM THIRD-PARTY SOURCES.

We may collect Personal Information from various third-party companies, analytics and targeted marketing advertisers, social media sources, and public sources. We may combine that data with Personal Information or other data we collect.

3. PURPOSES FOR WHICH WE COLLECT PERSONAL INFORMATION

We collect Personal Information for the following business purposes:

Purpose Details
Communications with You To communicate with you, to answer your questions, and to respond to your requests.
To keep our information up to date.
To create an account.
To market to you.
To provide notifications to you.
To provide customer service.
Processing Your Orders To allow you to place orders.
To process, fulfill and ship your orders.
To communicate with you about your purchase.
To ship your products.
To maintain your account information.
To provide customer service.
To facilitate the return of purchased products in accordance with our Company policies.
To Improve Our Products and Your Customer Experience. To improve our products and your customer experience.
To Operate the Site and To Enhance Your User Experience To operate the Site and to improve the functionality of the Site.
To improve your experience when you visit the Site or place an order from the Site.
To develop and improve the content, materials, products, and services that we make available through the Site.
To inform you of marketing and communication plans and strategies.
To evaluate user needs, customize Site content, and improve your browsing experience.
To notify you of new features of our Site.
For Targeted Advertising, Marketing and Promotional Activities. To serve advertising to you about products we believe may be of interest to you.
To send you promotions, and to notify you of new services, products or programs.
To customize content and to improve our ability to contact you.
To enhance our marketing capabilities, and to inform marketing and communication plans and strategies.
To perform analytics To improve the content of the Site, to enhance users’ experience when visiting our Site, and to customize the content and/or layout of the pages on our Site.
To Protect our Legal Rights and the Rights of Others and to Comply with Applicable Laws To protect our legal rights.
To bring a legal action against anyone who may be causing harm to us, our employees, the Site, or other users of the Site.
To respond to subpoenas, court orders and other legal processes.

4. HOW WE USE ANALYTICS AND TARGETED ADVERTISING

We use both analytics services and targeted advertising in connection with your use of the Site. We describe those activities in detail below.

  • Analytical Tools. We use Google Analytics and other third-party analytics provider software tools on our Site to learn more about how visitors navigate the Site and view content. These third-party analytic providers set Cookies when you visit our Site and then your web browser automatically sends data to them such as URLs of the websites that you visited prior to visiting the Site, when you visit those websites, and IP addresses assigned to the devices from where you access the Internet. These third-party analytics providers provide Florsheim with analytical information that we use to improve the Site, to make sure it is easy to use and to develop content that is both interesting, and customized. This information is recorded on an aggregated basis and is not personally identifiable. To learn more about how Google uses data, visit Google’s privacy policy at www.google.com/policies/privacy/partners/). You may download the Google Analytics Opt-out Browser Add-on for each web browser you use, but this does not prevent the use of other analytics tools.
  • Targeted Advertising. Florsheim uses service providers and other third parties such as Google Ads and Rakuten Advertising to serve you internet-based advertisements. Those ad networks use Cookies and other technologies to serve ads based upon your prior visits to our Site and other websites. These ad networks collect information including your browsing behavior, referring sites, and your response to advertisements.
  • Targeted Advertising. Florsheim uses service providers and other third parties such as Google Ads and Rakuten Advertising to serve you internet-based advertisements. Those ad networks use Cookies and other technologies to serve ads based upon your prior visits to our Site and other websites. These ad networks collect information including your browsing behavior, referring sites, and your response to advertisements.
  • You may see advertising for Florsheim products in your email or on other websites based on your browser behavior across websites. You may also see our ads on social media networks because social media networks use interest preferences that you have chosen on those sites, as well as registration and other information about you, to choose which ads to display to you.
    • Google Ads. Google uses advertising cookies to allow Google and its partners to serve ads to you based on your visit to our Site and other Sites on the internet. Google and the other ad networks use Cookies to identify your web browsing history and to choose which ads to display on their network websites. Those ads include advertising for Florsheim. You may opt out of personalized advertising from Google by visiting Ad Settings (google.com).
    • Rakuten Advertising. We use Rakuten Advertising to collect information when you interact with our digital property, including IP addresses, digital identifiers, information about your web browsing, and app usage and how you interact with our properties and ads for a variety of purposes such as personalization of offers or advertisements, analytics about how you engage with websites or ads, and other commercial purposes. For more information about Rakuten Advertising’s collection, use, and sharing or sale of your Personal Information and your rights please see the following links: https://rakutenmarketing.com/legal-notices/services-privacy-policy/ and https://rakutenmarketing.com/legal-notices/subject-requests/.

5. CATEGORIES OF THIRD PARTIES WITH WHOM WE SHARE PERSONAL INFORMATION

We limit with whom we share your Personal Information. We will not sell your Personal Information for monetary consideration. However, in certain instances, we do share your Personal Information with the following third parties for the reasons described below:

Third Parties with Whom We Share Personal Information Reasons for Sharing Personal Information
Affiliates and Brands To operate our business, for customer service purposes and to enhance our marketing.
Service Providers and Contractors We use service providers for customer service, order fulfillment, payment processing, fraud prevention, advertising, marketing, surveys, data analysis, professional services, print media providers, product reviews, e-mail delivery, live chat, packaging and mailing products or marketing materials, data hosting, website hosting, SMS marketing communications, chat and other service providers needed to operate our business and meet your customer service needs.
Third Parties that provide Digital Advertising and analytics services and Social Media Companies We share your information with certain third parties including social media companies, digital advertising technology providers, user experience providers, digital retargeting providers, and data enrichment providers to advertise our products to you.
Government and Law Enforcement We may share your Personal Information with third parties as needed to comply with applicable laws, subpoenas, court orders, or law enforcement requests; to enforce our legal rights or those of our affiliates; to respond to a takedown request under the DMCA; to operate the Site, to protect the rights of others; including disclosing information necessary to identify, contact, or bring legal action in the event of a violation of our contracts, terms, or policies; and to protect the safety and security of our Site and your information.
Parties to Business Transactions Florsheim may share Personal Information in connection with certain business transactions, including during due diligence, if Florsheim is a party to a change in control, acquisition, merger, reorganization, bankruptcy, asset sale or similar transaction. Florsheim may transfer, assign, sell, share, or otherwise disclose Personal Information to the successor of that business transaction.

6. DE-IDENTIFIED OR AGGREGATED INFORMATION.

Florsheim may combine Personal Information you give us with other information from Florsheim sources, transactions and communications on a de-identified and aggregated basis for any business purpose permitted by law.

This may include, but is not limited to, information from Florsheim stores, direct mail, catalogs, emails, text messages, special events, products and applications, or other Florsheim interactions.

7. SECURITY.

Florsheim has implemented and maintains data security practices and procedures designed to help protect against the risk of unauthorized access and exfiltration, theft, or disclosure of Personal Information in Florsheim's possession or control. Florsheim also requires service providers and other third parties with which it shares Personal Information to maintain reasonable security measures.

HOWEVER, NO DATA TRANSMISSION OVER THE INTERNET OR DEVICE CAN BE GUARANTEED TO BE 100% SECURE. WHILE WE STRIVE TO PROTECT PERSONAL INFORMATION, WE DO NOT GUARANTEE THE SECURITY OF PERSONAL INFORMATION, AND YOU PROVIDE PERSONAL INFORMATION AT YOUR OWN RISK.

8. THIRD-PARTY WEBSITES.

For your convenience, the Site may link to, or be linked to, websites not maintained or controlled by Florsheim. This does not imply any affiliation with, or an endorsement, authorization, sponsorship or promotion of a non-Florsheim website or its owner. Florsheim is not responsible for the privacy policies or practices of any third parties or any third-party websites. If you choose to access third-party websites, you do so at your own risk, and you should read the terms and conditions and privacy policies for each website that you visit.

9. SOCIAL MEDIA WEBSITES.

Florsheim participates in social media platforms such as Facebook, Twitter, Instagram and YouTube that enable online sharing and collaboration among customers. This Site may allow you to connect to and share information with these various social media platforms. These features may require us to implement Cookies, plug-ins, and application protocol interfaces (APIs) provided by those social media platforms to facilitate those communications and features.

By choosing to use any third-party social media platform or choosing to share content or communications with any social media platform, you allow us to share information with the designated social media platform. We cannot control any policies or terms of any third-party platforms. As a result, we cannot be responsible for any use of your information or content by a third-party platform, which you use at your own risk.

10. ACCESS BY CHILDREN.

The Site is not directed at children. Florsheim does not knowingly collect, use, or share Personal Information from children under thirteen (13) years old. If a parent or legal guardian learns that their child provided us with Personal Information without his or her consent, please contact us at FlorsheimPrivacyPolicy@weycogroup.com. We will make reasonable efforts to remove such information from our databases.

11. YOUR CHOICES

We recognize that you may want to limit how your Personal Information is used and shared. We currently offer the following choices and options:

  • Updating your Personal Information: You may update your Personal Information by contacting us as described below.
  • Limits on Targeted Advertising. In addition to the methods described in Section 4, if you wish to limit receipt of targeted advertisements you may:
    • Click on the displayed icon on that advertisement to receive more information and you may choose to opt-out.
    • Change your settings with individual browsers or ad networks.
    • Visit National Advertising Initiative Consumer opt-out page or the Digital Advertising Alliance’s Consumer Choice Tool to opt-out of certain targeted advertising.
    If you opt out, you may still receive online advertising from Florsheim, which is based on your preferences or online behavior. Florsheim uses multiple online advertising programs, so opting out of one program does not opt you out from all online advertising.
  • Opt-Out of Marketing Emails. If you sign up to receive electronic communications, you consent to our sending such electronic communications to you using the email address you provide. If you no longer want to receive electronic marketing communications from Florsheim, you should use the “unsubscribe” button found on the emails you received or contact Florsheim Customer Service, and request to be unsubscribed. Within ten (10) days of receipt of your unsubscribe request, Florsheim will remove you from our distribution list unless you request to be added again in the future.
  • Opt-Out of Text Notifications. You may elect to receive text messages from us. When you sign up to receive text messages, we will send you information about promotional offers and more These messages may use information automatically collected based on your actions while on our sites and may prompt messaging such as cart abandon messages (IE Cookies). To the extent you voluntarily opt to have Text notifications sent directly to your mobile phone, we receive and store the information you provide, including your telephone number or when you read a text message. You may opt out of receiving text messages at any time by texting “STOP” to our text messages. For more information about text messages, see our Terms and Conditions.

12. ACCESS FROM OUTSIDE THE UNITED STATES.

The Site is intended for consumers within the United States. If you access the Site from outside the United States, please be aware that Personal Information may be transferred to, stored in, and processed in the United States.

13. HOW TO CONTACT FLORSHEIM.

You may contact Florsheim with questions or comments regarding this Privacy Policy and this Site as set forth below:


14. YOUR CALIFORNIA PRIVACY RIGHTS.

This Section provides additional terms that apply to residents of California. In the event of a conflict between this Section and the remainder of this Policy, this Section shall take precedence for California residents. In this Section only, any capitalized terms not defined in this Policy have the meanings set forth in the California Consumer Privacy Act of 2018 (the “CCPA”).

  • Categories of Personal Information We Have Collected. During the past 12 months, we have collected the following categories of Personal Information: Identifiers, Protected Classifications, Commercial Information, Internet Activity, Employment Information and Education Information.
  • Categories Of Personal Information Disclosed for A Business Purpose. During the past 12 months, we have disclosed the following categories of Personal Information for a Business Purpose: Identifiers, Protected Classifications, Commercial Information, Internet Activity, Employment Information and Educational Information to the Sources described in this Policy.
  • Sharing Personal Information. In the last 12 months we have not Sold your Personal Information to a third party for monetary compensation. We have Shared Personal Information with third parties for the purposes of serving targeted advertising. You have the right to opt-out of the sale or sharing of your Personal Information by clicking here.
  • We Do Not Use or Disclose Sensitive Information. We do not use or disclose sensitive information, as defined in the CCPA.

Your Rights to Request and Know and Your Right to Request Deletion.

Under the CCPA, California residents have certain privacy rights in their Personal Information. We have provided a summary of those rights below:

  1. Right to Request and Know. You have a right to request that we disclose any of the following types of information for interactions which occurred in the prior 12-month period prior to the date of your request: (a) the categories of Personal Information we collected from you, (b) the categories of sources from which the Personal Information was collected, (c) the business or commercial purpose for collecting your Personal Information, (d) the categories of third parties with whom we shared your Personal Information, (e) the specific pieces of Personal Information we collected from you (i.e., “data portability”), and (f) a list of categories of Personal Information we disclosed for a Business Purpose in the last 12 months.
  2. Right to Request Deletion. You have a right to request that we delete Personal Information we collected from you by submitting a verifiable request following the instructions below. We will comply with such request, and direct our service providers to do the same, subject to certain exceptions permitted by applicable law.
  3. Right to Correct. You have the right to correct inaccurate Personal Information that we maintain in our records.
  4. Right to Opt-Out of the Sale or Sharing of Personal Information. Under California law, consumers have the right to opt-out of the Sale or Sharing of their Personal Information. You may opt-out of the Sale or Sharing of your Personal information by clicking on this.
  5. Right to Non-Discrimination. You have the right to non-discrimination for the exercise of your consumer Privacy Rights under the CCPA.

How to Exercise Your California Privacy Rights.

  1. How to Exercise Your Rights to Know, Correct, and Request Deletion: To exercise your rights to know, correct, and deletion described in this Policy, you may submit your request to us by contacting us at any of the following:
    • Toll Free Call. You can call us toll-free at 877-557-0062. Once you call, there will be a menu # assigned to CCPA requests so our customer service team can respond and start processing your CCPA request.
    • Email. You can also email us at FlorsheimPrivacyPolicy@weycogroup.com. Once we receive your email, we will acknowledge your request and start processing your CCPA request.
  2. Verifiable Consumer Request. In order to verify your request to know, to correct, or your request to delete, you must provide sufficient information that allows us to reasonably verify you are the person about whom we collected Personal Information and you must describe your request with sufficient detail to allow us to properly understand, evaluate, and respond to it You must provide your first and last name, your home address, and the linked email account(s) to Florsheim.com. Please note however, that we may request additional information as necessary to confirm your identity.
  3. Who May Exercise Your Rights? You may only make a request to exercise your rights on behalf of yourself. A parent or legal guardian may make a request on behalf of their child. If you are a California resident, only you or a person registered with the California Secretary of State that you authorize to act on your behalf may make a request related to your Personal Information. See the section titled "Authorized Agents" below for more information.
  4. When We Will Respond. We will acknowledge your request within 10 business days of receipt. We will try to respond to your request within 45 days of the date of receipt of the request. If we cannot verify your request within that 45-day time period, we may deny your request. If we require additional time, we will inform you of the reason and extension period prior to the original 45- day response period. Any disclosures we provide will only cover the 12-month period preceding our receipt of your request. We may charge a fee to process or respond to your request if it is excessive, repetitive, or manifestly unfounded.
  5. Authorized Agents. You may designate an authorized agent to make a request on your behalf to exercise your rights under the CCPA by doing the following: (1) provide the authorized agent written permission to do so; and (2) verify your own identity (per the process stated above), as well as the identity of the authorized agent directly. We may deny a request from an authorized agent if we do not have proof that they are authorized by you to act on your behalf.

Shine The Light.

If you are a California resident, you are permitted, pursuant to California Civil Code Section 1798.83, to obtain: (a) a list of all third parties that Florsheim may have disclosed your Personal Information to, within the past year, for direct marketing purposes; and (b) a description of the categories of Personal Information disclosed. To obtain such information, please email your request to the contact information set forth above in the "How to Contact Florsheim" section. Any such request must include “California Privacy Rights Request” in the first line of the description and include your name, street address, city, state, and Zip code. Please note that we are only required to respond to one request per customer each year, and we are not required to respond to requests made by means other than through this email address or mail address.

"DO NOT TRACK" Signals. Some browsers have a “do not track” feature that allows you to tell a website that you do not want to have your online activities tracked. Our Site does not support "do not track" requests.

Contact Us for More Information.

If you have questions or concerns about our California privacy policies and practices, please contact us as follows:

15. TERMS APPLICABLE TO VIRGINIA RESIDENTS ONLY.

This Section provides additional terms that apply to residents of Virginia. In the event of a conflict between this Section and the remainder of this Policy, this Section shall take precedence for Virginia residents. In this Section only, any capitalized terms not defined in this Policy have the meanings set forth in the Virginia Consumer Data Protection Act (VCDPA).

Rights of Virginia Residents: Under the VCDPA, Virginia residents have additional rights with regard to their Personal Data. We have provided a summary of those rights below:

  1. Right to Know. You have the right to confirm whether or not we are processing your Personal Data and to access such Personal Data.
  2. Right to Correct. You have the right to correct inaccuracies in your Personal Data, taking into account the nature of your personal data and the purposes of the processing of the Personal Data.
  3. Right to Request Deletion. You have the right to request that we delete your Personal Data.
  4. Right of Portability. You have the right to obtain a copy of your Personal Data that you previously provided to us in a portable and, to the extent technically feasible, readily usable format.
  5. Right to Opt-Out. You have the right to opt-out of the processing of your personal data for purposes of: (i) targeted advertising, (ii) the sale of Personal Data, or (iii) profiling in furtherance of decisions that produce legal or similarly significant effects concerning the consumer.

How to Exercise Your Rights to Know, to Correct, and to Request Deletion:

  1. Methods to Request Exercise of Rights. To exercise your rights to know, to correct and to request deletion described in this Privacy Policy, you may submit your request to us by contacting us at any of the following:
    • Toll Free Call. You can call us toll-free at 877-557-0062. Once you call, there will be a menu # assigned to Privacy Rights Requests so our customer service team can respond and start processing your request.
    • Email. You can also email us at FlorsheimPrivacyPolicy@weycogroup.com. Once we receive your email, we will acknowledge your request and start processing your Privacy Rights Request.
  2. Verifiable Consumer Request. In order to verify your request to know, to correct or request to delete, you must provide sufficient information that allows us to reasonably verify you are the person about whom we collected Personal Data and you must describe your request with sufficient detail to allow us to properly understand, evaluate, and respond to it. We need you to provide your first and last name, your home address, and the linked email account(s) to Florsheim.com. Please note however, that we may request additional information as necessary to confirm your identity. If you have an account with us, you may be required to submit the request through your account.
  3. Who May Exercise Your Rights? You may only make a request to exercise your rights on behalf of yourself. A parent or legal guardian may make a request on behalf of their child. An authorized agent can make a request as described below.
  4. When We Will Respond. We will acknowledge your request within 10 business days of receipt. We will try to respond to your request within 45 days of the date of receipt of the request. If we cannot verify your request within that 45-day time period, we may deny your request. If we require additional time, we will inform you of the reason and extension period prior to the original 45-day response period. Any disclosures we provide will only cover the 12-month period preceding our receipt of your request. We may charge a fee to process or respond to your request if it is excessive, repetitive, or manifestly unfounded.
  5. Authorized Agents. You may designate an authorized agent to make a request on your behalf to exercise your rights under VCDPA by doing the following: (1) provide the authorized agent written permission to do so; and (2) verify your own identity (per the process stated above), as well as the identity of the authorized agent directly. We may deny a request from an authorized agent if we do not have proof that they are authorized by you to act on your behalf.

Virginia Appeals Process.

  1. Right to Seek an Appeal. If you disagree with our refusal to take action on a request to exercise your Virginia consumer privacy rights, you may appeal within sixty (60) days of your receipt of our denial by contacting us at FlorsheimPrivacyPolicy@weycogroup.com. Once we receive your email, we will acknowledge your request and start processing your appeal.
  2. Appeal time Frame. Within 60 days of receipt of an appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decision.
  3. Rights upon denial of an appeal. If you disagree with our decision after appeal, you may contact the Attorney General to submit a complaint at File a Complaint (state.va.us) or by calling 1-800-552-9963.
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