Frequently Asked Questions | Florsheim Shoes Help Skip to main content

faq

Affiliate

How can I become an affiliate for Florsheim?

International

What if I live outside of the US and want to place an order?

Merchandise

How can I receive a catalog?

Footwear Constructions

I own a Shoe Store. How do I open an account with Florsheim shoes?

What is the Florsheim guarantee?

Are your shoes Airport Friendly?

Where is the closest store that carries Florsheim products?

Work Boots/Safety Boots

Order

Do you ship to PO boxes or Military APO/FPO addresses?

I'd like to speak to a Florsheim representative.

Is it possible to overnight a shipment?

May I place an order over the telephone?

May I ship to a different address than my billing address?

What if I want to cancel my order?

What is the status of my order?

Payments

Is it safe to use my credit card on your site?

May I order a Gift Card?

What form of payments are accepted?

Return Policy

How do I return or exchange items purchased online?

What if I received merchandise that is defective or incorrect?

Shipping Policy

What is your Shipping Policy?

Size Scale

Size Scale- What do those letters mean?

Tracking

How do I track an order that I placed on your website?

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