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faq

Contact Florsheim

How do I contact a representative on the Florsheim Care team?

Call: 1-866-454-0449

Email: internet.orders@florsheim.com

Or click "Live Chat" to chat live with an agent.

Our hours of operation are Monday - Thursday 7:45 am - 5:30 pm CST, and Friday 7:45 am - 4:30 pm CST. You can always choose to leave us a voicemail and we will answer your inquiry as soon as we are able.

What are your customer service hours of operation?

Our hours of operation are Monday - Thursday 7:45 am - 5:30 pm CST, and Friday 7:45 am - 4:30 pm CST. You can always choose to leave us a voicemail and we will answer your inquiry as soon as we are able.

Product Questions

How do I care for Florsheim shoes?

Leather

1. Remove laces and place shoes in shoe trees. Clean with damp cloth.

2. Use a polishing brush to apply a thin coat of matching shoe polish.

3. Use a buffing brush to shine your shoes.

4. Use a leather conditioner or leather protectant spray to protect your shoes against the elements.

5. Enjoy your shoes for years to come!

Suede/Nubuck

1. Remove laces and place shoes in shoe trees. Use a protectant spray before your first wear.

2. Clean off any dirt using a brush.

3. Spot clean using a suede/nubuck cleaner spray with the bottle’s brush cap.

4. Once dry, use another clean brush to “refluff” the suede or nubuck.

5. Enjoy your shoes for years to come!

To shop Florsheim Shoe Care items, click here.

Do you offer extended sizing?

Yes! We offer shoes ranging from very narrow to very wide, as well as variety of smaller and extra-large sizes. We advise utilizing the helpful filters within our shoe categories to select your exact size to find the most relevant product selection.

Size Scale: What do width letters mean?

We use two size scales: AA, A, B, C, D, E, 3E, 5E and N, M, W.

AA, A = Very Narrow
B, C, N = Narrow
D, M = Medium
E = Wide
3E, W = Wider
5E = Very Wide

I ordered a 3E width and received a W width.

They are the same thing! We utilize two different size scales. W and 3E both signify a WIDE width.

Are your shoes “Airport Friendly”?

We manufacture footwear with both metallic and non-metallic shanks and eyelets, so we are unable to guarantee that our footwear is "Airport Friendly".

Tell me more about your work/safety boots.

We have a licensee agreement with Warson Group, Inc. for our work boots/safety boots. Please visit www.warsonbrands.com for more information.

Placing an Order

I do not see my discount or promo code?

When checking out on our website, you can enter a promo code in the initial shopping cart screen OR on the payment page where you enter your credit card information. You should see the discount in the cost breakdown portion of the checkout process. Make sure to press APPLY when adding your promo code.

Can I place an order over the telephone?

Yes you may! Please call 1-866-454-0449 and a member of our Customer Care team will assist you in placing your order over the phone. Our hours of operation are Monday - Thursday 7:45 am - 5:30 pm CST, and Friday 7:45 am - 4:30 pm CST.

What if I want to cancel my order?

You may cancel your order, as long as it has not entered the shipping process. Click here to sign into your account. Select your order and click the Cancel icon.

What is the status of my order?

You will be able to find your order status in your account. Click here to sign into your account. The initial screen will show your order history. Click on the relevant order to see the status of your order.

Is it safe to use my credit card on your site?

We have taken every necessary precaution to ensure that the information you provide is safe. Our site is protected by Authorize.net.

Can I order a gift card?

Gift Cards are now available to purchase on the website, click here. Florsheim gift cards can be redeemed online or in any of our Florsheim Factory operated retail locations.

What form of payments are accepted?

We accept Visa, American Express, Discover, Master Card, Amazon Pay,

What is Final Sale?

Final Sale means no returns or exchanges. We are unable to accept items that are purchased on Final Sale for return or exchange.

What if my promotion code isn’t working?

Some promotions are valid only for certain products or to orders meeting a certain amount. If a promo code isn’t working, double check to make sure your order meets the terms applicable to that promotion. Please also check to make sure the deal hasn’t expired. Promotional codes may not be applied to the purchase of Gift Cards.

Only one code can be used per order. It may not be giving you an error, but it will remove one of the two codes. Make sure you’re using the code that gives you the best offer!

If you still believe the code should be working, contact a member of our Customer Care team!

Can I use more than one promotion code on an order?

Only one code can be used per order. It may not be giving you an error, but it will remove one of the two codes. Make sure you’re using the code that gives you the best offer!

What if I live outside of the US and want to place an order?

Unfortunately, we cannot ship Internationally from our website. We can only ship within the United States and we can only accept US-issued credit cards. For International inquiries/orders, please email international@florsheim.com.

*We will not accept orders shipping to forwarding companies.

What is the Florsheim Guarantee?

We stand behind all of our products. If you feel that you received defective merchandise through our website please contact a member of our Customer Care team.

Call: 1-866-454-0449

Email: internet.orders@florsheim.com

Or click "Live Chat" to chat live with an agent.

Our hours of operation are Monday - Thursday 7:45 am - 5:30 pm CST, and Friday 7:45 am - 4:30 pm CST. You can always choose to leave us a voicemail and we will answer your inquiry as soon as we are able.

If you received defective merchandise from a retail store, please email us.consumers@florsheim.com.

Where is the closest store that carries Florsheim products?

Florsheim has 8 retail stores in the US. To find a store close to you, please click here and enter your zip code in the search box. Our company owned stores will show up in red. Florsheim products are also sold in departments stores and specialty stores throughout the US, which will also be listed.

Shipping

What is your Shipping Policy?

We ship to all 50 states. Any orders shipping to Alaska, Hawaii or Puerto Rico, regardless of purchase amount, will be $22.00. Military addresses will be shipped the following business day via United States Postal Service with a signature delivery confirmation. UPS does not deliver to Post Office Boxes, but if you’d like to ship to a PO Box, our customer care team will be able to accommodate if you call to place your order. We will not accept orders shipping to forwarding companies.

Orders will usually ship within 2-3 business days. Orders placed on Friday, Saturday, Sunday and Holidays are not processed until the following business day.

An automated e-mail will be sent when your order is shipped and your funds are captured. If we do not have a product in stock, you will receive an email with any backorder or cancellation information.

Standard Shipping

FREE Standard Shipping on orders of $100.00 or more
$8.00 Standard Shipping on orders less than $100.00.

Standard (Ground) shipping via UPS ground or UPS SurePost is available within the Contiguous United States (lower 48 states). Actual shipping time is 3-8 business days.
Saturday delivery is not available.

Expedited Shipping

$16.00 UPS 2nd Day Delivery
$25.00 UPS Next Day Delivery

Expedited Shipping via UPS 2 business day service and Next Day shipping via UPS next business day is available within the Contiguous United States (lower 48 states), for orders placed on business days before 11:30 am C.S.T. Orders placed past 11:30 am will be shipped the following business day. Orders placed on any National Holiday will be shipped the next business day. We do not deliver on Saturdays. Expedited Shipping is NOT available to Alaska, Hawaii, Puerto Rico and Military Addresses.

Do you ship to Alaska, Hawaii, Puerto Rico, PO Boxes or Military APO/FPO addresses?

Any orders shipping to Alaska, Hawaii or Puerto Rico, regardless of purchase amount, will be $22.00. We provide free standard shipping on all orders to APO/FPO Military customers. Military addresses will be shipped the following business day via United States Postal Service with a signature delivery confirmation. UPS does not deliver to Post Office Boxes, but if you’d like to ship to a PO Box, our customer care team will be able to accommodate if you call to place your order. We will not accept orders shipping to forwarding companies.

Expedited Shipping is NOT available to Alaska, Hawaii, Puerto Rico and Military Addresses.

Is it possible to overnight a shipment?

$25.00 UPS Next Day Delivery

Expedited Shipping via UPS 2 business day service and Next Day shipping via UPS next business day is available within the Contiguous United States (lower 48 states), for orders placed on business days before 11:30 am C.S.T. Orders placed past 11:30am will be shipped the following business day. Orders placed on any National Holiday will be shipped the next business day. We do not deliver on Saturdays. Expedited Shipping is NOT available to Alaska, Hawaii, Puerto Rico and Military Addresses.

Can I ship to a different address other than my billing address?

Yes you may! When placing your Florsheim order, the first address required is for shipping. Please be sure to include any suite or unit number. If you are shipping to a business, the name of the establishment must be on line 2. The second address required during checkout is for billing. When entering your billing address, please make sure it is exactly what your credit card or bank currently has on file for you.

When is my order coming?

Orders will usually ship within 2-3 business days. Orders placed on Friday, Saturday, Sunday and Holidays are not processed until the following business day. Standard (Ground) shipping via UPS ground or UPS SurePost is available within the Contiguous United States (lower 48 states). Actual shipping time is 3-8 business days. Saturday delivery is not available

You can also select one of our expedited shipping methods during checkout.

$16.00 UPS 2nd Day Delivery
$25.00 UPS Next Day Delivery

Expedited Shipping via UPS 2 business day service and Next Day shipping via UPS next business day is available within the Contiguous United States (lower 48 states), for orders placed on business days before 11:30 am C.S.T. Orders placed past 11:30am will be shipped the following business day. Orders placed on any National Holiday will be shipped the next business day. We do not deliver on Saturdays. Expedited Shipping is NOT available to Alaska, Hawaii, Puerto Rico and Military Addresses.

What is SurePost?

UPS SurePost® is an economy, residential, ground service. This service combines the consistency and reliability of the UPS Ground network with final delivery typically provided by the U.S. Postal Service.

Returns / Exchanges

What is your return policy?

Florsheim gladly accepts returns of unworn, undamaged or defective merchandise purchased online or by phone for full refund or exchange within 30 days of the original purchase. Footwear should be tested and tried on carpeted surfaces only. The shoes must not show any visible signs of wear and should be returned in the original packaging. Accessories and shoe care must be unopened and unworn.

Returns

Florsheim offers FREE UPS returns on all regularly priced merchandise (excludes products purchased from the clearance category that are marked down on-site and any orders shipping from Alaska, Hawaii, or Puerto Rico).

If your order does not qualify for free returns, you are responsible for shipping your merchandise to our returns department. For your protection, we recommend obtaining a tracking number and/or insurance from the Post Office, UPS, or whatever means you choose to return your merchandise.

Return to the address below:
Weyco Group, Inc.
Dock 24
Attention Internet Sales
333 W Estabrook Blvd
Glendale, WI 53212

Start your return or exchange process here.

How do I conduct a return or exchange?

Florsheim gladly accepts returns of unworn, undamaged or defective merchandise purchased online or by phone for full refund or exchange within 30 days of the original purchase. Footwear should be tested and tried on carpeted surfaces only. The shoes must not show any visible signs of wear and should be returned in the original packaging. Accessories and shoe care must be unopened and unworn.

Returns

Florsheim offers FREE UPS returns on all regularly priced merchandise (excludes products purchased from the clearance category that are marked down on-site and any orders shipping from Alaska, Hawaii, or Puerto Rico).

If your order does not qualify for free returns, you are responsible for shipping your merchandise to our returns department. For your protection, we recommend obtaining a tracking number and/or insurance from the Post Office, UPS, or whatever means you choose to return your merchandise.

Return to the address below:
Weyco Group, Inc.
Dock 24
Attention Internet Sales
333 W Estabrook Blvd
Glendale, WI 53212

Start your return or exchange process here.

Refunds

Once we receive your return, we will refund the purchase amount to the original form of payment. Please allow up to two weeks for your return to be processed.

If you meet the return policy requirements, you will then be credited the purchase price of the shoes. You will receive an email to confirm your refund. Shipping charges are non-refundable.

Exchanges

Please clearly indicate the size, style and color of the merchandise that you would prefer by filling out the required paperwork. Print and include the paperwork with your return. We will provide FREE outbound shipping for the new item.

Start your return or exchange process here.

Can I request an exchange for something different than my original purchase?

Yes! Please clearly indicate the size, style and color of the merchandise that you would prefer by filling out the required paperwork. Print and include the paperwork with your return. We will provide FREE outbound shipping for the new item.

Start your return or exchange process here.

What if I received merchandise that is defective or incorrect?

We stand behind our Florsheim footwear within reason. If you received defective merchandise or an incorrect shipment from our website, please contact internet.orders@florsheim.com or dial our toll-free Customer Care line at 866-454-0449. If you purchased defective merchandise from a retail store, please contact us.consumers@florsheim.com.

How long does it take to process the return and receive my refund?

Once we receive your return, we will refund the purchase amount to the original form of payment. Please allow up to two weeks for your return to be processed.

How long until I receive my exchanged item?

Allow up to 14 business days for your refund/exchange to process. In the case of an exchange, replacement merchandise will be sent to you at NO additional shipping charge. A UPS tracking number will be emailed as soon as your order departs from our Wisconsin facility.

How do I return a gift?

Requests to exchange merchandise received as a gift will be granted store credit. Please contact a member of our Customer Care team to begin the process.

Call: 1-866-454-0449

Email: internet.orders@florsheim.com

Or click "Live Chat" to chat live with an agent.

Our hours of operation are Monday - Thursday 7:45 am - 5:30 pm CST, and Friday 7:45 am - 4:30 pm CST. You can always choose to leave us a voicemail and we will answer your inquiry as soon as we are able.

Do you offer price adjustments?

We address price adjustments on a case-by-case basis. Please contact a member of our Customer Care team to discuss further.

Call: 1-866-454-0449

Email: internet.orders@florsheim.com

Or click "Live Chat" to chat live with an agent.

Our hours of operation are Monday - Thursday 7:45 am - 5:30 pm CST, and Friday 7:45 am - 4:30 pm CST. You can always choose to leave us a voicemail and we will answer your inquiry as soon as we are able.

Account, Catalog & Emails

How do I subscribe to your email list?

Simply scroll down to the bottom of our website, and subscribe using the email sign up prompt in the lower righthand corner.

How do I unsubscribe from your email list?

You can edit your email preferences by scrolling to the bottom of one of our email messages in your inbox and clicking on “Unsubscribe”. You can choose to lessen the number of emails you receive, or you can click “Unsubscribe” again to take yourself off our list permanently. You will still receive email from us regarding order confirmation and shipping notifications.

How can I receive a catalog?

Click here download and view the latest catalog.

Please contact our Customer Care team to be added to our seasonal catalog mailing list.

Call: 1-866-454-0449

Email: internet.orders@florsheim.com

Or click "Live Chat" to chat live with an agent.

Our hours of operation are Monday - Thursday 7:45 am - 5:30 pm CST, and Friday 7:45 am - 4:30 pm CST. You can always choose to leave us a voicemail and we will answer your inquiry as soon as we are able.

I forgot my account password. Now what?

Click here, and use the “Forgot Your Password” feature. You can also choose to call a member of our Customer Care team to reset your password.

How do I change my account password?

Sign in to your account, here. The initial screen will show your order history, rewards balance, as well as a prompt to update your password.

How do I create an account?

Click here, and use the “Create Account” feature. You will also be prompted to create an account during your first purchase on our website.

Florsheim Rewards Program

How do I join?

If you have an online account with us, you have been auto-enrolled in Florsheim Rewards! Go to your account page to see your current Rewards Points balance.

If you are a new customer, or have only shopped in-store and want to enroll in Florsheim Rewards, click here.

How do I earn Rewards Points?

Just shop with us and you’ll begin earning Rewards Points!

$1 spent = 1 point

$25 reward for every 300 points

How else can I earn Reward Points?

We want to say “Thank You” for your honest opinion after you try out your Florsheim purchase! 50 points will be added to your Florsheim Rewards Account for every product review you submit! There is no time limit between when you order the product and your review – you will receive points. You can only review a product once for points, unless you order it twice and review after each purchase. You can receive points for multiple reviews per order, but not multiple reviews of the same product in one order. It may take a few weeks for your review to be logged, and points to be awarded to your account on Florsheim.com.

How can I use Reward Credit?

ONLINE: Simply choose your redeemable reward as a payment method during checkout on our website, and your redeemable credit (in $25 increments) will be applied.

IN STORE: Give your email address associated with your Florsheim Rewards account to the sales associate during checkout and they will be able to apply your reward.

How can I see my Rewards Points or Reward Credit balance?

Login to your account on our website and you will see your current point total and redeemable rewards.

Is there a limit on how many Rewards Points I can earn?

No! The more you shop, the more Reward Points you will earn!

When will my earned Reward Points be reflected in my account?

Your most current and up-to-date Reward Points balance will be reflected in your account once your order has shipped.

Do my Rewards Points or Reward Credit expire?

No! Your Reward Points and Reward Credit will never expire.

What happens to my Rewards Points if I return or exchange items?

Returns will result in point decrements at the point where the return is indicated; exchanges will be 1:1 points, so if more money is spent, then you get the points for the incremental dollars and vice versa.

I have multiple Florsheim accounts under different email addresses, how do I combine them?

Our customer service team will need to assist you with combining your accounts. Please contact us.

Affiliate

How can I become an affiliate for Florsheim?

It is very quick and easy to join, there is just one step involved. Complete our online application here: JOIN FREE WITH THE ONLINE APPLICATION LINK. You will receive an instant email message confirming the receipt of your application. We will review your application as soon as we can and we will contact you within 1-2 business days. After you are accepted, you’ll need to visit the platform and search for Florsheim Shoes to apply. For more information, please see the Affiliate Marketing Sign-up Sheet.

Wholesale

I own a shoe store. How do I open an account with Florsheim shoes?

Please email us.consumers@florsheim.com or call 1-800-843-7463 for assistance.

FREE Shipping & FREE Returns!*