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faq

Affiliate

How can I become an affiliate for Florsheim?

International

What if I live outside of the US and want to place an order?

Merchandise

How can I receive a catalog?

Footwear Constructions


I own a Shoe Store. How do I open an account with Florsheim shoes?


What is the Florsheim guarantee?


Are your shoes Airport Friendly?


Where is the closest store that carries Florsheim products?


Work Boots/Safety Boots

Order

Do you ship to PO boxes or Military APO/FPO addresses?


I'd like to speak to a Florsheim representative.


Is it possible to overnight a shipment?


May I place an order over the telephone?


May I ship to a different address than my billing address?


What if I want to cancel my order?


What is the status of my order?

Payments

Is it safe to use my credit card on your site?


May I order a Gift Card?


What form of payments are accepted?

Return Policy

How do I return or exchange items purchased online?


What if I received merchandise that is defective or incorrect?

Shipping Policy

What is your Shipping Policy?

Size Scale

Size Scale- What do those letters mean?

Tracking

How do I track an order that I placed on your website?