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Shipping & Returns

SHIPPING POLICY

We ship to all 50 states. Any orders shipping to Alaska, Hawaii, or Puerto Rico, regardless of purchase amount, will be $22.00. We provide free standard shipping on all orders to APO/FPO Military customers. Military addresses will be shipped the following business day via United States Postal Service with a signature delivery confirmation. UPS does not deliver to Post Office Boxes, but if you’d like to ship to a PO Box, our customer care team will be able to accommodate if you call to place your order. We will not accept orders shipping to forwarding companies.

Orders will usually ship within 2-3 business days. Orders placed on Friday, Saturday, Sunday, and Holidays are not processed until the following business day.

An automated e-mail will be sent when your order is shipped and your funds are captured. If we do not have a product in stock, you will receive an email with any backorder or cancellation information.

STANDARD SHIPPING

FREE Standard Shipping on orders of $100.00 or more.

$8.00 Standard Shipping on orders less than $100.00.

Standard (Ground) shipping via UPS ground or UPS SurePost is available within the Contiguous United States (lower 48 states). Actual shipping time is 3-8 business days.

Saturday delivery is not available.

EXPEDITED SHIPPING

$16.00 UPS 2nd Day Delivery

$25.00 UPS Next Day Delivery

Expedited Shipping via UPS 2 business day service and Next Day shipping via UPS next business day is available within the Contiguous United States (lower 48 states), for orders placed on business days before 11:30 am C.S.T. Orders placed past 11:30 am will be shipped the following business day. Orders placed on any National Holiday will be shipped the next business day. We do not deliver on Saturdays. Expedited Shipping is NOT available to Alaska, Hawaii, Puerto Rico, and Military addresses.

RETURN POLICY

Florsheim gladly accepts returns of unworn, undamaged, or defective merchandise purchased online or by phone for full refund or exchange within 30 days of the original purchase. Footwear should be tested and tried on carpeted surfaces only. The shoes must not show any visible signs of wear and should be returned in the original packaging. Accessories and shoe care must be unopened and unworn.

Florsheim Shoe Shops cannot accept returns of merchandise purchased from Florsheim.com.

Florsheim offers FREE UPS returns on all regularly priced merchandise (excludes products purchased from the clearance category that are marked down on-site and any orders shipping from Alaska, Hawaii, or Puerto Rico).

If your order does not qualify for free returns, you are responsible for shipping your merchandise to our returns department. For your protection, we recommend obtaining a tracking number and/or insurance from the Post Office, UPS, or whatever means you choose to return your merchandise.

Return to the address below:

Weyco Group, Inc.
Dock 24
Attention Internet Sales
333 W Estabrook Blvd
Glendale, WI 53212

Fill out your return or exchange form here.
You will need Adobe® Acrobat® Reader to view PDF documents. Download a free copy from the Adobe Web site.

If you qualify for a free UPS return shipping label go to https://www.florsheim.com/shop/returns.html.

REFUNDS

Refunds will be made in the form of the original payment. Funds will be returned to your credit card, PayPal or Amazon Pay account (upon receipt of the items) for its original purchase price. Shipping charges are not refundable. Please allow 8-10 business days.

If you meet the return policy requirements, you will then be credited the purchase price of the shoes. You will receive an email to confirm your refund. Shipping charges are non-refundable.

EXCHANGE POLICY

Please clearly indicate the size, style, and color of the merchandise that you would prefer by filling out the required paperwork. Print and include the paperwork with your return. We will provide FREE outbound shipping for the new item.

Fill out your return or exchange form here.
You will need Adobe® Acrobat® Reader to view PDF documents. Download a free copy from the Adobe Web site.

If you qualify for a free UPS return shipping label go to https://www.florsheim.com/shop/returns.html.

GIFTS

Requests to exchange merchandise received as a gift will be granted, provided the item to be exchanged is in stock and of the same value. You may also request store credit.

CONTACT US

If further assistance is needed or if you have questions please contact our customer service department by phone at (866) 454-0449 or by email at internet.orders@florsheim.com.

FREE Shipping & FREE Returns!*