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Return Policy
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How do I return or exchange items purchased online? Return arrangements must be made within 30 days of receipt. We cannot accept any merchandise back that has visible signs of wear and tear, and must be returned in the original packaging. To determine if shoes are a correct fit, we recommend trying them on carpeted surfaces to avoid visible wea...
What if I received merchandise that is defective or incorrect? If you received defective merchandise or an incorrect shipment from our website, please contact internet.orders@florsheim.com. If you received defective merchandise purchased from a retail store, please contact us.consumers@florsheim.com.
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