Welcome to our knowledge base. To find what you're after, use the search box below or choose a category to view listed questions.
Search the Knowledgebase
Browse by Category
View Questions by Category:
Order
There were 8 questions found in this category:
Can I place an order over the phone? Yes you can. Please call 1-866-454-0449 #1 and a Florsheim.com rep will be able to assist you in placing the order over the phone. Our hours of operation are Monday - Friday 8:00 AM - 4:00 PM CST.
Can I ship to a different address than my billing address? Yes you can. When placing your order there will be a separate shipping address section. You can also add numerous addresses and keep them in your Address Book. We can only ship to addresses wthin the United States. When entering your billing address, please make sure it is wh...
Do you ship to PO boxes or Military APO/FPO addresses? We cannot ship to PO boxes. We ship UPS ground so we will need a physical address.
Yes we can ship to Military Addresses. Please email internet.orders@florsheim.com with your product selection, billing and shipping addresses, as well as credit card information. Orders&...
Is it possible to overnight a shipment? This depends on what stage your order is in. Please email internet.orders@florsheim.com for more information. Please note that overnight packages are subject to an additional shipping fee.
Refused Orders or Incorrect addresses Orders that are refused and shipped back to us or orders that are shipped with an incomplete/missing address will be subject to a $15.00 reshipping/restocking fee. This fee is to cover the shipping back to us.
What if I want to cancel my order? You may cancel any item or your complete order, as long as it has not entered the shipping process stage. Please email internet.orders@florsheim.com. We will do our best to fulfill your request.
What is the status of my order? You will be able to find your order status by logging into your account and entering in your Order ID number. You will be able to view information about your order there.
Search the Knowledgebase
Browse by Category
